Figi's Gallery Reviews

If they dont know how to answer your question, they just transfer you all over the place. Rude and no empathy shown at all towards my frustrations. Horrible company.

This is the worse company that I have ever dealt with. Customer service representative's are rude. I canceled my account and I will never use them again. Shame on you for being disrespectful

Figi's Gallery out of Wisconsin is a complete joke. I have an overpayment of $125.17 that I cannot get refunded. I have emailed proof of my bank statement, I have called a dozen times and sent my bank statement in by snail mail and faxed it over to them. They *customer service* keep passing the buck and will NOT let me speak to a supervisor. I have been trying to get my money back since paying my bill off in March. March 17,2021 to be exact. I am filing a BBB report on them and considering getting legal advice. This is not just a few dollars we are talking about. It may cost me a lot more in the long run to get legal help but hopefully it will prevent this shabby company from stealing from another customer. AVOID THIS COMPANY BY ALL MEANS!

Figi's Gallery is very corrupt. They cheated me out of 70.00 dollars. They will send you from one person to another when you call them and lie that you didn't pay your bill. They need to be ran out of business for their poor customer service. I will send an email to several people that I know so that they can pass it on not to buy from Figi's. I am going to place it on the social medias like Facebook and Twitter.

They give credit to who they want an nobody else people, on disability don't count so stay away not even twenty dollars a month

First off I would like to say that all of the people leaving 1 star reviews did NOT read the TERMS AND CONDITIONS. It clearly states on there how much the shipping and handling will be (it's based off of how much your order subtotal is.) Yes, the quality can be bad at times, but no company is perfect. And YES YOU DO HAVE TO PAY FOR SHIPPING EVEN IF you return the item because they still had to pay postage to ship it to you(along with $6.95-7.95 to send it back.) And for those of you saying that they shipped it to the wrong address, please just have them double check your shipping address before you tell them it's okay to place the order. If the package does get shipped to the wrong address, just call in and BE POLITE to the customer service rep because then they will do everything they can to help you. It was most likely the mail-carrier's fault for taking it to the wrong place, not the companies. If you're rude to the customer service rep then they will NOT want to talk to you. Just remember that IF YOU DON'T WANT TO TALK TO THEM, THEY WON'T WANT TO TALK TO YOU!
Shipping costs: THEY DON'T CARE HOW EXPENSIVE YOU THINK THE SHIPPING COSTS ARE--- if you don't like the shipping costs, then DON'T ORDER! They'll do just fine without you.
Next, just because of the fact that you "have been a customer for # of years" DOES NOT MATTER. If you don't pay your bills on time, then you get a late fee and that is that. This company does not help grow your credit, nor do they have a physical credit card anymore. They give you a rough estimate of a credit limit based off of your household income. YOU ARE PRE-APPROVED FOR A CERTAIN AMOUNT--- UNTIL FINAL CREDIT APPROVAL (which can and will change your credit limit based off of household income, etc.)!! Once you place an order, the credit department determines whether or not you need to make a down-payment (down-payments are normal, DON'T YELL AT CUSTOMER SERVICE just because you have to make a down payment... it's not their fault), if it gets cancelled, or if it ships out. The monthly payment number that you see IS JUST AN ESTIMATE--- IT CAN CHANGE! (as it says in the Terms & Conditions)
Next: Returning Items - Returns can take between 4-5 weeks during busy season, and 2-3 weeks during their normal season. Then you will be reimbursed for the order subtotal, and then you still owe them for shipping.
When you order something, keep in mind that they only ship on business days, so Monday, Tuesday, Wednesday, Thursday, and Friday (before 12:00 p.m.) And to all the people saying they stole your money, they really didn't, you just don't understand how the system works.
To the people saying that you didn't order something and it got shipped to you: NEWS FLASH, you did order it, you probably just don't remember. If you really didn't order it then you probably gave someone your account info which wasn't smart.
TO THE PEOPLE COMPARING THEM TO AMAZON: they are NOT a trillion dollar company, they WILL NOT have free shipping unless there is a promo code out. If you love Amazon, then just order from them instead.
One more thing for the people that call in yelling and swearing: That is NOT GOING TO HELP YOU GET YOUR WAY AT ALL. Just be patient and polite and the CSR will help you! And if someone tells you they aren't able to do something, they really CAN'T, they ARE NOT lazy.
Seriously, read the TERMS AND CONDITIONS before you get mad next time.

Been figi customer for years. Moved to a new address. Placed my order online this year like every year. Customer service called cause i moved. Cancelled order and had to replace my order which is stupid because my account number never chnaged. Half hour on phone with customer and uneducated rep only changed my address and never placed new order so 3 family members received no gifts for christmas. Filed complaint with BBB and will write a negative review on every site. Also sent email to owners. Stay far away from this company.

I was going crazy looking for the website, now I see they went out of business. Sad we ordered every year an loved it.

I have done business with them for 15 years!!!!! Never had any problems with this company. Sad that they won't be around any more. I will miss my holidays ordering. Good luck in your next business.

HORRIBLE!!! OVER PRICED and NON QUALITY!! RUN do not WALK